Return Policy
Last Updated: September 25, 2023
Returns
At Violeta Xóchitl, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return eligible items in accordance with the terms outlined in this Return Policy.
Eligibility
To be eligible for a return, items must meet the following criteria:
The item must be unused, undamaged, and in its original condition.
It must be returned within 15 days from the date of purchase.
Non-Returnable Items
Certain items are not eligible for return. These include:
Personalized or customized items.
Items marked as final sale or non-returnable.
Earrings or other personal items for hygiene reasons.
Returns Process
To initiate a return, please contact our customer service team at contact@violetaxochitl.com within 15 days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions.
Refunds
Upon receipt and inspection of the returned item(s), we will process your refund within 3-4 business days. Refunds will be issued in the same form as the original payment method.
Shipping Costs
Shipping costs associated with the original purchase are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may cover the return shipping costs.
Changes to this Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised accordingly.
Contact Information
If you have any questions or concerns regarding our Return Policy, please contact us at contact@violetaxochitl.com